FAQ
Dietary Questions
Where can I find ingredients listed?
Ingredients vary depending on the candies included in each mix.
Each mix has its own ingredient list displayed under the product description — look for the “Ingredients may include” section on every mix page.
If you need full ingredient details or have allergy concerns, please contact us and we’ll be happy to provide them.
Where can I find allergy information?
Because our mixes include a variety of candies, allergens may differ. If you have dietary restrictions, please reach out before ordering.
Are any of your items Halal certified?
Most gummies contain gelatin and are not Halal certified. If you need Halal‑friendly options, feel free to message us.
Are any of your items gluten‑free?
Some candies are naturally gluten‑free. Contact us for specific ingredient details.
Are any of your items non‑GMO?
Many candies contain standard ingredients that may not be non‑GMO. We can provide details upon request.
Are any of your items vegan?
Most gummies contain gelatin and are not vegan. We’ll note any vegan‑friendly options as they become available. All Belts are Vegan Friendly
Are any of your items dye‑free?
Most candies contain traditional food colorings. If you prefer dye‑free options, please reach out and we’ll let you know what’s available.
Orders & Shipping
What is your shipping policy?
Sweet Z’s Sugar Shop is a small local candy shop dedicated to ensuring freshness, fast delivery, and the best possible experience for our customers. All orders are packed with care to protect your candy during transit.
Sweet Z’s Sugar Shop is not responsible for packages that are damaged or lost in transit, and accepts no liability for any missing or stolen orders if the tracking information shows the order as delivered. The customer is responsible for making sure their delivery location is secure.
All candies have the possibility of melting during warm weather. Sweet Z’s Sugar Shop does not take responsibility for candy that melts during transit. Please consider purchasing our ice pack when ordering during warmer weather.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days.
Once shipped, most deliveries arrive within 2–5 business days, depending on your location.
You will receive tracking information via email when your package ships. Orders are not typically shipped out or delivered on weekends or holidays.
How is shipping cost calculated?
Shipping rates are calculated at checkout based on your address and the weight of your order.
We do not offer free shipping at this time.
Local Delivery
We offer free local delivery (contactless drop‑off) for all orders in Lancaster & Palmdale within a 15‑mile radius of our shop.
Deliveries are currently made every Sunday between 11 AM – 5 PM, with photo confirmation upon drop‑off.
Orders must be placed by Saturday at 6 PM to qualify.
Please note: Orders will be left at your door or at the designated spot listed in the order comments, and customers are responsible for securing their package once delivered.
Sweet Z’s Sugar Shop is not liable for lost, stolen, or unattended packages after photo confirmation has been sent.
What payment methods do you accept?
We accept all major payment methods available at checkout.
Returns & Changes
What’s your return policy?
Returns/Refunds
Due to the perishable nature of our candy, we are unable to accept returns or offer refunds on any items. All sales are final.
This ensures the safety and freshness of every order we ship. If you ever have questions or concerns about your order, you’re welcome to reach out to us at support@sweetzssugarshop.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if anything arrives damaged, defective, or incorrect. We’ll review the issue and do our best to make it right.
We always aim to provide the freshest candy possible and rotate stock frequently. Slight variations in texture or flavor can occur between batches and are not considered defects.
Because of this, we cannot issue refunds for dislikes related to texture or flavor preferences.
Heat & Melted Candy
Sweet Z’s Sugar Shop is not responsible for candy that melts during transit.
Please consider your local climate when placing an order, especially during warmer months.
Can I make changes to or cancel my order?
We aim to process and ship orders as quickly as we possibly can.
If you need to make changes or cancel your order, please email us ASAP at hello@sweetzssugarshop.com
If your order contains a custom item (Pick & Mix) that has already been prepared, it can not be changed or cancelled.
Please note: cancellations may be subject to a small processing fee to cover packaging and payment processing costs.
Common Questions
Do you ship internationally?
We do not offer international shipping at this time.
Where can I send questions or concerns?
You can reach us anytime at our support email. hello@sweetzssugarshop.com